SOCIAL RESPONSIBILITY 20 Associate Engagement We strive to create a culture of engagement where each associate knows they are We periodically conduct associate engagement surveys to measure our associates’ important, valued, and can grow. We engage our associates through various channels, connection and commitment to the Company and its goals. In 2022, we conducted a including written, digital and face-to-face communications with targeted audiences confidential and anonymous online associate engagement survey to measure associate ranging from all associates to core leaders, teams and one-on-ones. We encourage engagement and collect associate feedback. During the survey, associates answered continuous open communication with our associates and leaders where input is questions and provided comments to capture their feelings about the company, welcomed through an environment of mutual respect and trust. We promote a workplace leadership, and their team. The survey results indicated overall associate engagement focused on gratitude and appreciation through our Value of You recognition program, compared favorably to peer benchmark comparisons for the financial services industry Community Connection volunteer program, as well as other associate campaigns and our regional footprint. Using the results of the engagement survey, leaders are able throughout the year. to identify strengths and opportunities for growth within their teams, as well as the overall organization, to further strengthen our culture and better meet the needs of our associates. Associates attended the Lighthouse Business and Professional Women’s 2022 Woman of Achievement Pictured (from left): Erin Hannah, Erin Rainey, Jessica Rust, Katie Widdows, Rudi Thompson, Awards in Bay St. Louis, Mississippi. Awards recognized those who excelled as community and Dusti Pisarich and Tamara Wyre professional leaders in seven categories. Tamara Wyre was named Woman of Achievement in the Corporate category. Chantell Brandt, Dusti Pisarich, and Tina Stenum were recognized as finalists in the Corporate category, and Katie Widdows as finalist in the Young Careerist category.